He has built his restaurant business from scratch and knows what it takes to make it a profitable proposition.
Gabriel has come a long way from selling hotdogs to owning his own restaurant. When he started initially there were many unanswered questions which he had to deal himself. The start was not at all encouraging but he didn’t lose hope and went ahead in finding solutions which worked well for him. He found out the important factors which affect the restaurant business and how do deal with it efficiently. From one restaurant he formed three more and has been successfully running them till date. He says that starting a restaurant business is simple but sustaining it for a long time requires adequate knowledge and proper planning.
Gabriel says, “owning a restaurant means running after a hundred jobs which are never ending. You have to manage everything right from purchases, sales, inventory, accounting, customer service and much more. It’s not as simple as it looks from a distance.” As a restaurant owner one needs to master the art of multitasking. But while the owners have to look after the entire operations there are a few important pointers which need more focus as they are crucial for running the business operations smoothly.
Staff management: A restaurant consists of staff working under one roof which are bound to create conflicts and difference of opinions, sometimes leading to serious issues. One needs to tackle them in the right way. Communicate clearly of how you want your staff to behave during working hours. Handing out a manual which specifies details and descriptions of restaurant policies and code of conduct would help in smooth operations to a great extent.
Financial understanding: Hire an efficient accountant to handle the finances. Have a clear idea to whom you’re paying before signing cheque books. If your staff does the purchasing, make sure they have a budget which they don’t exceed and stick to it at all given points of time. Be alert in spotting issues and be swift enough to eradicate them before it blows up to something big.
Customer service: In a food and hospitality business taking utmost care of the customers is very important. Keep in touch with your customers through social media and keep them updated about latest offers or promotions. Keep experimenting with your menu to draw in customers, both old and new. Remember one important point, Customer is the king, and you need to take proper care of each customer to operate your business smoothly without any glitches.
Gabriel has implemented these important pointers and today runs his food business smoothly.
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